Reference

Terms & Conditions For Your tuan900 Account

Our Terms & Conditions explain how your tuan900 account, lobby access and wallet activity work in Indonesia.

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tuan900 Terms & Conditions For Your tuan900 Account
POLICY HELP PATH

Where To Ask About Terms & Conditions

Questions about the Terms & Conditions should reach the team through the account support route shown on our site. Give us the phone number linked to your account, the relevant date and a short description of the clause or transaction; never send a password or wallet PIN. This lets us separate a policy question from a pending QRIS receipt, a DANA status check or a login problem without asking you to repeat the full account history.

Team online

Account desk

Use the account support channel for questions about phone verification, duplicate account concerns, access status or a clause in the Terms & Conditions. We can point you to the relevant wording after checking the account details you provide.

Wallet checks

If a payment status conflicts with the Terms & Conditions, send the receipt reference and payment rail, such as OVO, GoPay or QRIS. We use those details to trace the status without requesting your wallet PIN.

Policy request

For a correction, clarification or access question, include your account phone number and the section you mean. We respond through the available support route and explain whether the request depends on local law.

ACCOUNT SAFETY

How We Handle Your Policy Requests

We apply the Terms & Conditions through account checks rather than informal promises. Phone verification connects an account request to you, wallet status is matched to the payment record, and access decisions…

Account data

We use the account details you submit, including your verified phone number, to apply the Terms & Conditions and answer access questions. Keep those details current so a policy request can be matched to the right account.

Payment records

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference helps us check a transaction under the policy. Send the receipt reference only; do not include a wallet PIN, password or full secret credential.

Cookies

Cookies and similar browser storage can support login continuity and policy-page access on your device. You can manage browser permissions, but changing them may require another phone verification step before account access continues.

Account security

You remain responsible for keeping your password, phone access and wallet credentials private. If someone else may have used your account, contact support promptly so we can review access and apply the Terms & Conditions.

Retention

We retain account and transaction records for the period needed to apply the Terms & Conditions, resolve disputes and meet applicable legal or payment requirements. A request to change or remove data may be limited by those duties.

Policy changes

When the Terms & Conditions change, we publish the revised wording on the policy page and identify the effective date where applicable. Contact support if you need help comparing a prior clause with the current version.

Terms & Conditions Questions From Indonesia

These answers address the policy questions you are most likely to have before opening or using an account. We keep the wording tied to account steps, local wallets and access checks, while the full Terms & Conditions remain the controlling text. If your case involves a disputed receipt, phone change or access restriction, contact us with the account details needed for a focused response.

You can open the Terms & Conditions from the policy area of our site before creating or using an account. Read the sections on verification, wallets, access and account closure, then contact support if a clause is unclear for your situation.

Access depends on local law. Your location, account details and the feature requested can affect eligibility, so the policy wording and the account check control the result. We do not describe access as available where local rules do not permit it.

You must provide accurate account details and complete phone verification before account access is enabled. Keep one account path and update us when a key detail changes. We may pause a request when the submitted details do not match the account record.

Those rails may be shown for supported account transactions, subject to the current policy and local availability. Use a wallet or bank route belonging to you, retain the receipt and contact us with its reference if the status does not match your account.

Send the account phone number, the relevant section, dates and any payment reference through the account support route. Remove passwords and wallet PINs from your message. We review the request against the current wording and explain the next available step.

Yes, contact support with the phone number linked to the account and identify the data you want corrected. We may ask for a verification step. Some records must remain available for transaction, dispute or legal requirements under the Terms & Conditions.

We publish the updated wording on the policy page and show the applicable effective date where relevant. Continued account use may be subject to the revised terms. If you need clarification before using DANA, QRIS or a game lobby, ask support first.

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